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Accessibility statement for the Lincolnshire CCG website

This accessibility statement applies to the Lincolnshire CCG website.

This website is run by Midlands and Lancashire Commissioning Support Unit (MLCSU). We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

 

Accessible Information Standard

The ‘Accessible Information Standard’ – directs and defines a specific, consistent approach to identifying, recording, flagging, sharing and meeting the information and communication support needs of patients, service users, carers and parents, where those needs relate to a disability, impairment or sensory loss. Read our Accessible Information Standard summary document.

Interpreting and Translation Commitment

Lincolnshire East CCG is committed to ensuring that it is inclusive of the whole population in all its activities. To support this, the CCG commits to ensure both equality of access to services for all seldom heard groups and to ensure that the resources needed are available such as interpreters.

The CCG is registered with Language Line Services for GP Practices to access translation services. This service is free for practices to use as it is funded by the CCG. However, the CCG is unable to fund any other services used by GP Practices for translation. Language line is accessed by dialling 0845 310 9900 option 1.

The CCG does not have a permanent contract with any organisations but a range of interpreting and translation services can be arranged by contacting Lincolnshire County Council via email. BS_TranslationService@lincolnshire.gov.uk

Translate information on this website

You can translate pages of this website into more than 90 languages using Google Translate https://translate.google.com

Google Translate is a ‘machine translation’ engine. As a result, the translated text is not of the same quality as if it had been translated by a human translator.

Alternative format or languages

If you require any information on this web page in another format such as large print, easy-read, braille, audio, or a different language please contact us.

Accessibility

Disabled access to Lincolnshire hospital sites

For more information about disabled access to Lincolnshire hospital sites, please visit https://www.accessable.co.uk/organisations/united-lincolnshire-hospitals-nhs-trust.

How accessible this website is

We know some parts of this website are not fully accessible:

  • the text will not reflow in a single column when you change the size of the browser window
  • you cannot modify the line height or spacing of text
  • most older PDF documents are not fully accessible to screen reader software
  • live video streams do not have captions
  • some of our online forms are difficult to navigate using just a keyboard
  • you cannot skip to the main content when using a screen reader

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you in 5 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact MLCSU.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact us.

Technical information about this website’s accessibility

Lincolnshire CCG is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Content that’s not within the scope of the accessibility regulations

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By September 2020, we plan to either fix these or replace them with accessible HTML pages.

Any new PDFs or Word documents we publish will meet accessibility standards.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

Preparation of this accessibility statement

This statement was prepared on 01.07.2020. It was last reviewed on 01.07.2020.

This website was last tested on 01.07.2020. The test was carried out by MLCSU.

We have tested the homepage, content pages and custom pages (searches, custom functionality) by doing the below:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
Lincolnshire CCG