We have recently identified some technical issues with our counter fraud mailbox that may have had an impact on receipt of your recent emails. This issue is now resolved. However, if you have recently sent an email to firstname.lastname@example.org and have received either no response or had a delivery failure notification, please resend the email and we will do our best to respond to you as quickly as possible.
We would like to apologise for the disruption in our service but can assure you that we are fully functioning again and looking forward to hearing from you.
Your counter fraud team