Apparently there have been some difficulties in getting Smartcards unlocked. During the current situation it is important that Smartcard holders register for Smartcard Self-Service. This will enable you to unlock your own Smartcard should it become locked without having to visit a Smartcard Administrator.
Staff will need to register for Self-Service Unlock as this can only be completed while your card is valid & unlocked/working. Registration takes a couple of minutes. Please click this link for guidance.