The NHS in Lincolnshire have launched a new ‘Respect’ campaign, thanking the public for their patience and understanding as services have adapted to the demands and restrictions of the COVID-19 pandemic.
It has arguably been the biggest battle the NHS has ever faced, and staff have stayed away from family members and worked around the clock to ensure local services continue to provide the highest quality of care possible.
Whilst the majority of the public have shown kindness and respect when accessing local health and care services, there has been some instances where staff have experienced incidences of unacceptable abuse while doing their best, in what remain hugely challenging circumstances.
We understand that patients and relatives can be anxious as we continue to ask them to access care differently due to the ongoing pandemic, but we urge everyone to be patient. Our staff in Lincolnshire are doing an exceptional job.
Whilst some of the extreme abuse is from a small minority of people, it is important to highlight that staff in all roles and levels, both clinical and front of house, are bearing the brunt of people’s frustrations and anger, at situations often way beyond their control.
Constructive feedback is always welcomed as it enables services to improve for patients; however abusing staff is simply unacceptable, will not be tolerated, and may lead to prosecution.
So please be kind. Thank you.