It’s no secret that our surgeries have been busier than ever. That’s why there are now more ways to get in touch with them. You can use GP online services as well as call or visit the practice.
Pick the option that best suits you and your circumstances and they will get back to you with the help that’s right for you.
Please remember, when visiting the surgery, you still need to wear a face covering and maintain social distancing to protect vulnerable patients from Coronavirus infection.
Getting back to you
Please remember: no matter how you choose to get in touch, our dedicated GP practice team’s next steps will be tailored to your needs.
Your GP practice team might:
- Book a face-to-face appointment for you
- Arrange a phone or video consultation
- Send you a text message, for example, inviting you for a blood test.
Help us, help you
When requesting care, please help by telling your GP practice reception team (Care Navigator) what’s wrong. It helps ensure you get the right care as urgently as you need from the right medical team member – for example, from the doctor or nurse who normally treats you.
But if you prefer not to say what’s wrong – for example, when talking to our reception team – they will always respect your privacy. However, it’s an important part of their job to ask. Thank you for your understanding.
Please also tell your GP practice team if:
- You would prefer us to talk with you by phone, face-to-face or by video call
- You need to speak to a particular person because they have treated you before
- There are certain times of day when you can’t talk, for example you are at work, at school or college
- You need English to be interpreted or you need help from another person at your appointment.
Contacting your community pharmacy team
Don’t forget that you can also speak to your local community pharmacy team for help and support with minor illness. As dedicated, qualified health professionals, they can offer clinical advice and over the counter medicines to help safely manage a wide range of minor health concerns.
Getting urgent medical help
If your needs are more urgent, please call NHS 111, go to 111.nhs.uk. If your illness or injury is life-threatening, please call 999 immediately.