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Windows Network Account – Password Expiry

This time last year we amended the Windows network password reset policy, extending the period between password resets to 365 days.  This was to bring our password policy in line with that of NHSmail and to alleviate the difficulties users would have on laptops when working from home, because of the COVID pandemic.

365 days is now up and to ensure no difficulties or delays with the resetting of user passwords can we ask all users (irrespective if users think their password is due for renewal or not), to reset their passwords ASAP.  This can be achieved by pressing ‘Ctrl + Alt + Del’ and select ‘Change Password’ after logging into the device.  Laptop users will need to ensure they are connected to the network first using the VPN solution.

If users do not reset their password now it will at some point expire and, in most circumstances, they will not be able to access their device without the need for a call to the IT Service Desk!

When considering a new password, the following criteria must be adhered too:

  1. Does not contain part of your username
  2. Be at least eight characters in length
  3. Contain characters from three of the following four categories:
  4. English uppercase characters (A through Z)
  5. English lowercase characters (a through z)
  6. Use digits (0 through 9)
  7. Non-alphabetic characters (for example, !, $, #, %)

Helpful Tips:

Single word passwords or using people’s names are too easy to guess, so try using three memorable words with three numbers. E.g. %TastyCheeseSandwich473#, @StripyDenimSocks925%, *BouncyTennisBall608!

Additional Support

If users can still login to their device but require assistance, they should log a Service Request using the Self-Service Portal – link, however if the user has been locked out then they should call the IT Service Desk on 0300 123 1020.


NHS Arden & GEM