Talk before you walk
Using our services
We want to make sure you can get the trusted help and advice you need in the simplest, safest and most convenient way.
We can offer you four different ways to get the medical services you require to keep you well.
1. Call, go online or use the NHS app
If you are ill or hurt and need help fast, but it is not a 999 emergency:
- Call 111, open 24/7. Your call will be answered by a highly trained operator who will be able to diagnose your symptoms quickly and easily in the convenience and safety of your own home.
- Go to 111.NHS.uk
- Use the NHS app
The online services ask you a series of questions to help identify your symptoms and recommend safe and appropriate action to take. This could include:
- booking an appointment at an Urgent Treatment Centre
- arranging for a prescription to be available for collection from a pharmacy
- arranging an online consultation with a GP
- a telephone or video consultation with a clinical professional.
2. Make an appointment with your local GP practice
Most GP practices allow you to book online. See your own GP Practice website for more details. Alternatively, call your practice rather than attending in person.
3. Help us to help you
Take action to be prepared for a medical issue.
Plan ahead and stock up on:
- Day-to-day medicines like paracetamol and ibuprofen.
- Take plasters with you on days out to cover up scratches, cuts and bruises.
- Make sure you have sun cream for hot weather
- On a hot day, drink plenty of water to keep your body hydrated.
For more helpful advice and tips, visit One You
4. For urgent care
We are always here to help you if you need urgent care.
Urgent Treatment Centres
- Sprains and strains
- Suspected broken limbs
- Bites and stings
- Eye problems
- Feverish illness in adults and children
- Minor scalds and burns
- Emergency contraception.
Accident and Emergency
If you have a medical emergency, dial 999.
Accident and Emergency can help you if you suffer:
- A loss of consciousness
- Acute confused state and fits that are not stopping
- Chest pain
- Breathing difficulties
- Severe bleeding that cannot be stopped
- Severe burns or scalds
- Severe allergic reactions
- Major trauma such as a road traffic accident
Health A to Z
Your complete guide to conditions, symptoms and treatments, including what to do and when to get help.
If you need help now, but it’s not an emergency
Go to 111.nhs.uk or call 111